Frequently Asked Questions

Book online through Agent Access. Enter the property, choose the services you need, select an available appointment time, review the project, and complete the booking. If you have questions before scheduling, contact us.

Yes. Agent Access is our online booking and project management system, so you will need an account to schedule a capture session. Click the Book a Session button at the top of the website to get started.

Available capture sessions can generally be booked up to eight weeks in advance through Agent Access. Availability varies by date, location, and the services selected.

Yes. Photography, floor plans, virtual tours, and other available listing services can be combined into the same property project when you book through Agent Access.

Yes. Capture sessions can be rescheduled or canceled directly through Agent Access. We do not charge a cancellation or rescheduling fee.

No. In fact, we recommend that the property be unoccupied during the capture session whenever possible. When residents are present, sessions can take up to 45 minutes longer.

Agents are welcome to be present, or access can be provided using a lockbox code or Supra eKEY.

Make sure the property is clean, uncluttered, and ready before we arrive. Open blinds, shades, and curtains, clear visible surfaces, prepare outdoor areas, and make sure all spaces included in the session are accessible. We will determine which interior lights should be used during the capture session.

Yes. Open blinds, shades, and curtains before we arrive so exterior views and natural light are available during the capture session.

Whenever possible, pets and occupants should be away from the areas being captured so the session can move efficiently through the property.

Yes. Virtual tours allow viewers to look around each captured space, so remove documents, medications, valuables, family photographs, personal information, and anything else you do not want visible online.

A photography session includes professionally edited interior and exterior photographs appropriate to the size and features of the property. Finished images are prepared for MLS and listing marketing and delivered through Agent Access. Aerial images are also included when airspace and flight conditions permit.

The number of finished images depends on the size, layout, and features of the property. We deliver a complete set of useful photographs rather than forcing every listing into a fixed image count.

Session time depends on the size of the property, the number of spaces being photographed, and any additional services booked. Your appointment is scheduled with enough time for the services selected during booking.

Yes, when airspace and flight conditions permit. A selection of aerial images is included with listing photography sessions at no additional charge.

Yes. Immersive Spaces participates in the BeachesMLS Certified Photography Program. Once you add Immersive Spaces as your Certified Photographer on the listing, we can upload approved photos, videos, and virtual tours directly to the listing for you.

Once your session is booked, give Immersive Spaces access to your listing so we can upload your photos, videos, and tours for you.

Flexmls

1. Once logged in, click Add Listing if you are entering a new listing, or Change Listing if it is already live.
2. On a new listing:
   1. From the General listing information screen, choose Immersive Spaces in the Certified Photographer field.
   2. Once you have entered all of the listing information, make sure to click Add Listing to make it live.
3. On an existing listing:
   1. Click the Listing/Selling Members tab.
   2. Choose Immersive Spaces in the Certified Photographer field and click Next twice to save the changes.

Matrix

1. Once logged in, click the Input (Add/Edit) tab.
2. Select Add New if you are entering the listing, or Edit Existing if it is already live.
3. Once on the Full Form, select Financial/Office Information.
4. Scroll down to the Photographer Information section and click Find a Photographer.
5. You can search by name, company name, or ID number. Once you have located Immersive Spaces, select Fill.
6. Last, don't forget to submit the listing to save your changes.

Yes. We can photograph community entrances, clubhouses, pools, recreation areas, waterfront amenities, and other features relevant to the listing.

We also maintain a growing library of amenity photography for many popular communities. When available, these images are provided at no additional charge for listings photographed by Immersive Spaces.

Yes. Occupied homes are the most common type of property we photograph. We recommend that residents not be present during the capture session whenever possible so we can work efficiently throughout the property.

Yes. Vacant homes, condominiums, and other properties can be photographed as-is. Virtual Staging may also be available when an empty room would benefit from a furnished presentation.

A Matterport 3D Tour is an interactive digital model of the property. Buyers can move from room to room, switch to Dollhouse View to see the whole property at once, and use Floor Plan View to understand the layout.

Capture time depends on the size and layout of the property and any other services booked for the same appointment. Agent Access automatically calculates an estimated session time during the booking process and schedules enough time for the services selected.

Matterport 3D Tours include six months of hosting, and additional hosting can be extended through your Agent Access account.

Yes. Your tour link is provided through Agent Access, ready to add to your listing. If you opted for BeachesMLS upload, we add the tour to your BeachesMLS listing automatically.

Items in a Matterport 3D Tour can be blurred after capture, but they can't be edited out of the tour. That's why it's important that the property be capture ready, with personal and private items removed before the session.

The standard Express Floor Plan includes a full-color layout with room names, room dimensions, and an area summary.

Yes. The full-color Express Floor Plan is now the standard version included with every order.

The 2D Schematic Floor Plan is an upgraded floor plan with more precise measurements, agent or brokerage branding, county-reported Gross Internal Area (GIA) for reference, and delivery in PDF and PNG formats.

A 3D Floor Plan is an optional visual upgrade that presents the property from an overhead three-dimensional perspective. It is designed for real estate listing presentation and is different from architectural CAD or construction documentation.

The property is scanned on site using LiDAR-based measurement technology. The scan is used to create the floor plan, room dimensions, and area summary.

Floor plan measurements are highly useful for real estate marketing but remain approximate. Express Floor Plans are not intended for construction, appraisal, or other uses requiring certified measurements.

Express Floor Plans are created for real estate marketing and illustration purposes and should not be used for construction, renovation, appraisal, or other applications requiring certified architectural measurements.

Express Floor Plans are delivered as PNG files. 2D Schematic Floor Plans are delivered in both PDF and PNG formats.

By 6 PM the next business day. Same-day rush delivery is available for qualifying photography sessions.

By 6 PM the next business day.

Matterport 3D Tours are generally delivered by the next business day and within 48 hours at most.

No. Standard turnaround is based on business days, Monday through Friday. For example, media with next-business-day delivery from a Friday session is normally delivered by 6 PM Monday.

Completed listing media is delivered through the property project inside Agent Access, where it remains organized with the rest of your project information.

Real estate photography is delivered as high-resolution JPG files along with versions formatted specifically for MLS use. Floor plans are delivered in PDF and/or PNG format, depending on the floor plan product selected.

Virtual tours are delivered as web-based links rather than downloadable image files.

Agent Access is the client platform built by Immersive Spaces for managing real estate media projects. Use it to book capture sessions, manage upcoming appointments, access completed listing assets, review project details, find listing resources, manage billing, and more.

Visit agent.immersivespaces.co and enter your mobile number. A secure access PIN will automatically be sent to your phone. No password is required.

Agent Access is optimized for both desktop and mobile devices.

Open the property project inside Agent Access to access completed photography, floor plans, virtual tours, and other available listing assets.

Yes. Completed projects remain available in Agent Access for one year, allowing you to return to previous listing information and available media.

Matterport 3D Tours include six months of hosting. Hosting can be extended or the tour can be transferred at any time.

Agent Access includes billing tools that keep project charges, invoices, and listing information connected to the same property project.

Yes. Agent Access is currently in Public Beta and available to Immersive Spaces customers. We are continuing to add features and refine the platform based on client feedback.

Your finished photography is provided for marketing the property through MLS and your normal listing-marketing channels. Please contact us if you need imagery for another commercial use, publication, builder, designer, third party, or use outside the original listing.

Real estate listing photography is licensed on a per-listing basis and the license is not transferable to another agent or listing.

All image usage is subject to the Immersive Spaces Imaging Services Agreement.

Yes. Homeowners may keep copies of the listing images for personal use. The images may not be provided to third parties for marketing or commercial use without obtaining the appropriate usage license.

All image usage is subject to the Immersive Spaces Imaging Services Agreement.

Only with permission. Builders, designers, stagers, contractors, and other third parties that wish to use listing images must contact us for permission and pay a license fee for their specific use, if applicable.

All image usage is subject to the Immersive Spaces Imaging Services Agreement.

Yes. Agents may continue using images as part of their portfolio of previously listed or sold properties.

The images may not be used to relist the property under a new MLS number without paying the applicable relisting license fee.

All image usage is subject to the Immersive Spaces Imaging Services Agreement.

Palm Beach County is our primary service area. Extended service may also be available throughout South Florida and other parts of Florida depending on location and scheduling.

Properties outside our standard service area may include an extended service area fee. Any applicable travel charges are calculated during booking.

Yes, depending on the location, services requested, and scheduling availability. Enter the property address during booking or contact us if the location is outside our normal service area.

An invoice is generated after your capture session has been completed. Payment is due within 3 days of receiving the invoice.

We accept major credit cards, ACH payments, cash, and checks.

Invoices are available in the Invoices section of Agent Access, where you can review charges and payment information for your projects.

Yes. You can pay online through Agent Access using a major credit card or ACH payment.

Yes. Agent Access shows the complete project total before you finalize your booking, including applicable services, add-ons, rush fees, travel charges, discounts, and promotions.

We recommend rescheduling when the weather is poor, particularly when exterior photography is an important part of the listing. Properties generally photograph best in sunny or mostly sunny conditions.

There is no charge to reschedule because of weather.

Absolutely. If the forecast is likely to affect the quality of the finished photography, we recommend rescheduling for better conditions. We never charge a rescheduling fee.

Aerial images are included with listing photography when airspace and flight conditions permit. If conditions prevent safe or legal flight, aerial imagery may not be captured.

South Florida real estate can be unpredictable, so we do not charge a fee for canceled or rescheduled capture sessions.

We simply ask that you give us as much notice as possible so we can make the appointment time available to another client.